FAQ's
I DON'T THINK I HAVE ANY PROBLEMS WITH MY EYE SIGHT, DO I STILL NEED AN EYE EXAM?
YES! By dilating your pupils and looking inside the eyes, Our Optometrist will be able to detect early signs of various life and sight-threatening diseases such as diabetes and hypertension. Together with other tests, we can also detect neurological disease and glaucoma, a potentially blinding disease if left untreated.
Early detection and prevention are crucial to the successful treatment of these diseases. It is recommended that young, healthy individuals have their eyes examined at least once every two years if they are not a contact lens wearer and annually if they are.
What does my eye exam include?
All comprehensive eye exams are performed by our Optometrist . The exam not only determines your prescription, but it also aids the Optometrist in detecting: high blood pressure, diabetes, and retinal and corneal disorders. The exam also includes cataract and glaucoma screening.
How often should I have my eyes checked?
It can be different for each person but as long as your eyes are healthy, a general comprehensive eye examination is recommended every one to two years. Contact lens wearers should be checked yearly to ensure the cornea and anterior part of the eye stays healthy.
What is refraction error?
Myopia, hyeropia and astigmatism are different types of eye disorders, or refractive errors. In the normal eye, light enters through the front of the eye at the cornea and is directed to a single point at the back of the eye on the retina. In an eye with a refractive error, the light is not directed to a single point to the back of the eye but in front of the retina. This is known as myopia or nearsightedness. When the light is directed to a point behind the retina, the refraction error is known as hyperopia or farsightedness. The refractive error known as astigmatism occurs when the light is sent to two points behind, in front of or on the retina.
What is Farsightedness? and what is Nearsightedness?
Farsightedness, also known as hyperopia, is a visual condition where light is not focused on the back of the eye. Distant objects usually appear clear, but near objects may appear blurry. Some signs of farsightedness include eye strain, fatigue or headaches after close work, aching or burning eyes, or difficulty maintaining a clear focus of near objects.
If you or your child have experienced these signs, a comprehensive eye exam by your Optician can test for farsightedness. Eyeglasses or contact lenses can correct farsightedness by altering the way light falls on the back of the eye.
Nearsightedness, also known as myopia, is a visual condition where light is not focused on the back of the eye. Distant objects appear blurry, but near objects appear clear. Nearsightedness is very common. There is some evidence that nearsightedness is caused by too much near work. Nearsightedness is usually first found in school age children, especially while children are growing. Signs of nearsightedness include trouble seeing the chalkboard in school or difficulty seeing distant objects like a TV.
If you or your child have experienced these signs, a comprehensive eye exam by your eye doctor can test for nearsightedness. Eyeglasses or contact lenses can correct nearsightedness by altering the way light falls on the back of the eye. You may only have to wear the optical correction for distant activities, such as watching movies.
Do you sell glasses without prescription lenses?
Yes. These non-prescription lenses are called “plano”. Glasses today have become an important fashion accessory. Even though you may not need vision correction, you can still enhance your image and style with an eyewear fashion wardrobe. When purchasing online simply select the Frame only option.
What do I need to buy glasses online?
Q. What do I need to do before I order Glasses online?
A. Ordering from us is very simple. All you need is a copy of your prescription. Your optometrist MUST provide you with a copy BY LAW if you request one. Your optician will often give you a copy without much fuss, especially if you are travelling. If you have difficulty obtaining a copy, please call us and we'll endeavour to help you as much as possible.
Q. How do I get a copy of my prescription?
A. If you have had a sight test in the past 24 months (or 12 months if you are over 70 yrs old), your prescription is still valid. You do not need to get another sight test done, unless you are having some difficulty with your vision or have some other visual symptoms.
Simply ask your optician to give you a photocopy or handwritten prescription. Most opticians will provide this without too much questioning. Some, however, will not want to lose your business, and so may try to prevent you from obtaining your prescription or may try to sell you something 'rather more pricey' in their shop.
If you experience any such difficulty, simply remind them of THE LAW. You will quickly be provided a copy in most cases.
Once you have your prescription, all you need to do is follow the steps on our 'Price-Crunching Easy Ordering Guide'. Simply click on the banner on the left hand side "Buying Glasses Online" and follow the simple 3 steps.
Q. Do you sell designer glasses and designer sunglasses?
A. YES. We stock many exclusive designer brands. See our Designer Frames and Designer Sunglasses now. We also sell the majority of contact lenses too.
Q. Can I order frames without a prescription in them?
A. Yes. Once you have chosen, click the 'Frame Only' button or the 'Add to Bag' button. You can then pay for the frame without the need to buy prescription lenses.
Q. What should I do if I made a mistake when placing my order.
A. Don't worry. Call us or e-mail us. Please do this as soon as you realise you have made an error. You are covered by our 100% No-Quibble guarantee. We will correct matters and it won't cost you an extra penny !
Q. How do I get my frames fitted, after I receive them?
A. Just pop along to the optician who did your sight test. Most will happily fit your frame to you correctly. A small fee may be payable.
How long is the delivery time?
Q: How long will my glasses or sunglasses take to reach me?
A. Your order will be processed and sent on to our fulfillment centre on the same day that you place it. Most frames are in stock, and so simple prescriptions can be despatched the next day. More complex and special order lenses can take longer. Most people receive their orders within 7-10 working days.
Q: If I ask for a full refund, do I receive my postage costs back too?
A. No. You will be refunded the full cost of the item(s) excluding the packaging & postage costs.
How do I Understand My Prescription?
You don't actually need to understand your prescription to buy your glasses online. All you need to do is follow the easy online buying guide and order your glasses in 3 easy steps.
How can I pay for my purchase?
Q. What are the costs for postage and packaging?
A. We charge between £3.95 and £6.00 per order. We use Royal Mail and Business Post depending upon your location and the value of your order so that if required, your order is fully insured.
Q. How can I pay for my order?
A. We accept all major credit and debit cards, personal cheques, banker's drafts, postal orders and 'Accor' vouchers (which may have been given to you by your employers). We can also accept NHS vouchers as payment. Simply send your NHS voucher to us by post.
Q. Is the payment process secure?
A. Yes. We use a secure server, and our payment processing is currently via Streamline Merchant Services. They use the highest level of 128bit Encryption technology for your maximal protection.
Q. What’s guarantees do you offer?
A. We offer all our customers a 14-day 100% 'No Quibble' money-back guarantee. If you are not happy with your new glasses, even if you don't like the shape or colour, we will refund the cost of the glasses in full or exchange them for another pair up to the same value. If you have bought vari-focals, this period is extended to a full 28 days.
We also guarantee your glasses will reach you in pristine condition.
Q. When does the 14-day or 28 day period start?
A. From the day you receive your delivery.
